The Information We Collect and How We Use It
The following table lists the information we collect from you and how we use it:
|Information We Collect||How We Use It|
|Log-in Data. User ID, mobile phone number, password, gender, language and IP address. We may collect an indicative age range which tells us that you are of the appropriate age to access our Platform and certain features of our Platform (collectively, “Log-in Data”).||
|Additional Profile Information. Alongside the Log-in Data, we also collect your photo and the
provided by you on your user profile
Content You Share. This comprises all of the information you make available to other users via Platform, comprising such as:
|Information we receive from other sources. We may also be working closely with third parties (including, for example, business partners, sub-contractors in technical, analytics providers, search information providers) and may receive information about you from such sources. Such data may be shared internally and combined with data collected on this Platform.|
|Log Data. "Log Data" is information that we automatically collect when you use the Platform,
|User Search Data. Any searches you make on the Platform.||To provide you quick access to your previous searches. To use analytics for personalization and showing you targeted leads.|
|Additional Account Security. We collect your phone number and by sending OTP on your registered Email I’d which you confirm by entering the OTP to confirm your identity, while registering with our Platform.||To verify your identity and for maintaining your account security|
|We may also request you to provide your PAN, GST, Number, Bank Account Detail||To issue Invoice for the service rendered and for transfer the amount.|
|Location Information. "Location Data" is information that is derived from your GPS, IP address, and/or public posts that contain location information. You will disclose certain location information to us and to other Platform users when you access the Platform, as we derive location information from your IP address, device, or internet service for providing the Services or improving our platform such as to ensure that there are no multiple log-ins on your account.||For security, fraud-detection and account management (such as to ensure that there are no multiple log-ins
or suspicious log-ins on your account);
|Customer Support Information. Any information that you provide to our customer support team regarding any assistance or support that you may require for using our Platform from time to time||To investigate your support issue.|
|Device Data. “Device Data” includes without limitation, the following:
We disclose your information in the following manner:
Public Content i.e. any content you post on your user profile or on another user’s profile, such as a post
comment, is accessible to everyone, including search engines. Any information you voluntarily disclose for posting
to the Platform, including your profile page information, is accessible to anyone. When you submit, post or share
the content that you choose to make public, on the Platform, it may be re-shared by others. You should consider
who you choose to share it with, because people who can see your activity on our Platform can choose to share it
with others on and off our Platform, including people outside the audience you shared it with.
We reserve the right to share all public content on any social media site or any other online or offline platform. We will never rent or sell your Personal Information to third parties, except on an anonymized basis, unless expressly provided in these Terms.
We may share your Personal Information with any member of our Group. The term “Group” shall mean any entity that is controlled by us, or any entity that is in control of us, or any entity that is under common control with us, whether directly or indirectly.
When you share content and communicate using our Platform, you choose the audience for what you share. For example, when you post any content from our Platform on Facebook, you select the audience for the post, such as a friend, a group of friends or all of your friends. Similarly, when you use WhatsApp or any other application on your mobile device to share the content on our Platform, you choose who you share the content with. We do not control and shall not be liable for the manner, in which such persons (with whom you choose to share content via any sharing options, such as WhatsApp or Facebook, available on the Platform) use the information that you share with them.
We may share your information (including Personal Information) with select third parties including:
We may also disclose your information (including Personal Information) to select third parties in the following circumstances:
We have in place appropriate technical and security measures to secure the information collected by us. Where we have given you (or where you have chosen) a username and password which enables you to access the Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to the Platform; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You are free to remove or delete content from your user account/profile and your account/profile at any point in time. However, the history of your activities and account on our Platform remains available to us.
You may correct, amend, add or delete Personal Information from your account at any time by logging in and visiting your profile page. As noted above, you may opt out from unwanted e-mail communications from us by following the instructions in the message. However, until your account is deleted you will continue to receive all system e-mails.
Under Rule 5 (5) of the Rule 5 (5) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“Rules”) any data (personal information and sensitive personal information) collected by us from you, shall not be used for any purpose other than what was specified at the time of its collection. Under Rule 5(6) of the Rules, you have a right to ask us to review, correct and amend the information we collect about you at any point in time. Under Rule 5(7) of the Rules, you also have the right to revoke your consent to the collection of your information going forward. However, please note that revoking your consent may negatively affect your use of the Platform. For instance, we need access to your mobile device’s media folder and camera so that you can click pictures from your mobile device and post them on the Platform, which functionality will not be available to you if you do not provide us such access. You can exercise any of these rights at any time by contacting us at firstname.lastname@example.org. However, we require a reasonable period of 30 (thirty) days to comply with any of your requests.
It is important for us that you understand what information Voila collects, uses and how you can control it. We will occasionally ask you permission to access your phone storage, your phone microphone, your phone camera, your contact list, your location. We will also ask you permission, which you will have the ability to specifically opt-in, before we gather certain information from you such as the other applications installed on your phone, any media that you have stored on your phone etc.
Of course, if you do opt-out, certain Services that we provide you, may lose full functionality. In most cases, if you let us use your information, you can simply revoke your permission by changing the settings in the app or on your device if your device offers those options.
We do not retain your Sensitive Personal Information (defined below in this paragraph) for longer than is required for the purposes for which the information may be lawfully used. For any other content, we will entertain your request for deletion, however, there is a strong possibility that copies of any public content will be retained indefinitely in our systems, including in cached and archived pages of the Platform, or if other users have copied or saved that information. In addition, due to the nature of the internet, copies of your content, including content that you have removed or deleted from your account, may also exist elsewhere on the Internet and be retained indefinitely. “Sensitive Personal Information” shall mean passwords and any other information that is classified as sensitive under Rule 3 of the information technology (reasonable security practices and procedures and sensitive personal data or information) rules, 2011.
The Platform may, from time to time, contain links to and from the websites of our partner networks, Affiliates and/or any other websites or mobile applications. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites or mobile applications.
We may from time to time send you service-related announcements when we consider it necessary to do so (such as when we temporarily suspend the Platform for maintenance, or security, privacy, or administrative-related communications). We send these to you via SMS. You may not opt-out of these service-related announcements, which are not promotional in nature and used solely to protect your account and keep you informed of important changes to the Platform.
Voila has a Grievance Officer to address your concerns regarding data safety, privacy, and the Platform usage
concerns. We will resolve the issues raised by you within 30 (thirty) days from receiving them. You may contact
the Grievance Officer at any of the following:
Address: 1901, 19th Floor Tower 12A Lotus Boulevard
Noida Sector 100, Noida 201304.